Services
IT Infrastructure Services in Kampala & Across Uganda
From structured cabling to cloud computing, we provide end-to-end IT infrastructure services for businesses in Uganda and across Uganda. Every solution is designed, installed, and supported by our expert team.
Structured Cabling
The Business Pain Point
Messy cabling leads to random network drops, cross-talk, and hours of wasted diagnostics during office outages.
Future-Proof Network Foundations: Certified Structured Cabling
A messy server room is a ticking operational clock. Backspace designs and deploys high-performance, enterprise-grade structured cabling systems that eliminate data packet loss and scale seamlessly as your workforce expands.
End-to-End Containment: We install rugged, clean vertical and horizontal cable trays, ensuring your media runs are completely isolated from electrical interference.
Fluke-Tested Certification: Every drop we terminate (Cat6, Cat6A, and Cat7) is meticulously validated and labeled using advanced network testing equipment.
Data Center Optimization: We transform chaotic, tangled data cabinets into pristine, systematically organized server enclosures with optimized airflow management.
- Cat5e, Cat6, Cat6a cabling
- Patch panel installation
- Cable management and labeling
- Testing and certification
Fiber Optics
The Business Pain Point
Standard copper runs cannot handle cross-campus distances or high-density concurrent user traffic without severe latency.
High-Density Multi-Point Fiber Optic Architecture
Overcome the physical distance limitations of traditional networks. Whether linking multiple corporate floors in a Nakasero high-rise or deploying a sprawling campus-wide network in Entebbe, Backspace delivers minimal-attenuation gigabit speeds.
Core Fusion Splicing: Our field technicians use high-precision fusion splicers to guarantee near-zero DB signal loss across all distribution nodes.
Ruggedized Deployments: Engineered for durability, we handle complex underground duct routing and secure aerial fiber runs built to withstand environmental stress.
Active Media Conversion: Seamlessly integrate your heavy fiber backbones directly into your existing local switches and localized office endpoints without bottlenecking.
- Single-mode and multi-mode fiber
- Fiber splicing and termination
- FTTH/FTTB deployment
- OTDR testing
CCTV & Biometric
The Business Pain Point
Standalone, unmanaged security systems are easy to bypass, prone to camera data drops, and vulnerable to internal network leaks.
Unified Enterprise Physical Security & Access Control
Move past isolated security hardware. Backspace engineers fully integrated premise surveillance and biometric entry environments designed to protect your physical and digital assets simultaneously.
Network-Isolated Surveillance: We deploy high-resolution IP cameras housed on independent, secure local network segments (VLANs) to prevent bandwidth choking and external hacking.
Automated Biometric Access Logs: Secure high-risk server rooms, executive suites, and main entrance turnstiles with zero-latency biometric and facial recognition systems.
Centralized Operations Desks: Consolidate your security logs and live camera feeds into a single, intuitive dashboard accessible securely by authorized personnel anytime.
- IP camera installation
- NVR/DVR setup and configuration
- Biometric access control
- Remote monitoring setup
Related Guides
POS Systems
The Business Pain Point
Outdated or mismatched POS terminals cause long checkout queues, failed card payments, and lost sales during peak hours.
Reliable Point-of-Sale Systems That Never Miss a Transaction
Every second at the checkout counts. Backspace deploys integrated POS hardware and software environments built for Uganda's retail and hospitality sectors — ensuring every transaction goes through, every time.
Hardware Procurement & Setup: We source and configure industry-grade POS terminals, receipt printers, barcode scanners, and cash drawers from trusted global brands.
Payment Integration: Seamless integration with mobile money (MTN MoMo, Airtel Money), Visa/Mastercard, and local banking payment gateways.
Staff Training & Support: We don't just install — we train your team on daily operations, troubleshooting, and end-of-day reconciliation procedures.
- POS hardware supply and setup
- Software configuration
- Payment integration
- Staff training
Software Supply
The Business Pain Point
Unlicensed or outdated software exposes your business to legal penalties, security vulnerabilities, and data loss without warning.
Licensed Enterprise Software: Protected, Updated, Supported
Running unlicensed software is a legal and security liability. Backspace supplies, installs, and configures genuine licensed software — so your business stays compliant, secure, and fully operational.
Endpoint Security: ESET antivirus and advanced endpoint protection deployed across every workstation, with centralized policy management and real-time threat intelligence.
Backup & Disaster Recovery: Veeam backup solutions configured for automated daily backups, with tested recovery procedures to restore your data within hours, not days.
Microsoft & Oracle Licensing: Full licensing for Microsoft 365, Windows Server, SQL Server, and Oracle database — with renewal management so you never lose coverage.
- ESET antivirus and endpoint security
- Veeam backup and disaster recovery
- Microsoft 365, Windows Server, SQL Server
- Oracle database and middleware licenses
Cloud Computing
The Business Pain Point
On-premise servers are expensive to maintain, vulnerable to power failures, and impossible to scale during rapid business growth.
Hybrid Cloud Infrastructure for East African Businesses
Move beyond fragile on-premise servers. Backspace designs hybrid cloud environments that give you the reliability of local infrastructure with the scalability and resilience of the cloud.
Migration Planning: We audit your current on-premise systems, identify workloads suitable for cloud migration, and build a phased transition plan with zero operational disruption.
Hybrid Architecture: Keep sensitive data local while leveraging cloud scalability for backup, collaboration tools, and disaster recovery — optimized for Uganda's connectivity landscape.
Cloud Security Auditing: Continuous monitoring of your cloud environment with compliance checks, access control reviews, and vulnerability assessments.
- Cloud migration planning
- Hybrid cloud setup
- Data backup and recovery
- Cloud security auditing
Orca School Logistics
The Business Pain Point
Schools face daily chaos with unverified child handoffs, parent anxiety over bus locations, and no accountability in the pickup chain.
Secure School Transport & Pickup Management
Parents worry. Schools juggle. Orca eliminates the chaos of school transport with real-time visibility, verified handoffs, and instant parent communication — all from a single platform.
Live Pickup Queue & Gate Management: Digital queue system that replaces paper-based chaos with organized, time-stamped pickup workflows.
Verified Child Handoffs: Every pickup is authenticated via PIN, QR code, or NFC — creating an auditable chain of custody from school gate to parent.
Real-Time Bus Tracking: Parents see their child's bus location in real-time via app, WhatsApp, or SMS — eliminating the daily "where is the bus?" calls.
- Live pickup queue and gate management
- Verified child handoffs (PIN, QR, NFC)
- Real-time school bus tracking for parents
- Parent updates via app, WhatsApp, or SMS
IT Support & Managed Services
The Business Pain Point
Internal IT teams are stretched thin, reactive fixes take hours, and unplanned hardware failures bring operations to a standstill.
24/7 IT Support & Preventive Maintenance
Don't wait for a server to die at 2 AM. Backspace provides round-the-clock IT support and preventive maintenance — catching issues before they become emergencies and resolving problems within guaranteed timelines.
24/7 Network Monitoring: Real-time alerts on network health, server performance, and security threats — with automated escalation procedures.
Preventive Maintenance Schedules: Quarterly hardware inspections, firmware updates, UPS battery tests, and performance optimizations that extend equipment life.
Dedicated Helpdesk: Your staff gets a direct line to trained technicians for hardware issues, software problems, and connectivity troubleshooting.
- 24/7 monitoring
- Preventive maintenance
- Helpdesk support
- Hardware repair and replacement
Managed IT Maintenance
The Business Pain Point
Most companies in Uganda only call IT when the network crashes. By then, you're already losing money, productivity, and client trust.
Proactive Infrastructure Maintenance SLAs
Stop waiting for failures. Backspace managed contracts prevent breakdowns before they happen with proactive monitoring, scheduled hardware audits, and guaranteed response timelines.
Core Guard: Monthly remote health checks, firewall audits, and quarterly UPS testing for growing offices.
BizGrowth: Weekly network optimization, bi-monthly cable inspections, and 4-hour on-site SLA for mid-sized corporations.
Infrastructure Pro: 24/7 live monitoring, predictive downtime audits, and 1-hour guaranteed on-site dispatch for hotels, campuses, and financial institutions.
- Proactive network monitoring
- Scheduled hardware audits
- Guaranteed response SLAs
- Monthly infrastructure reports
Why Choose Us
What Sets Us Apart
Quick Response
We show up when we say we will.
Experienced Team
Engineers who've done this hundreds of times.
Quality Materials
We use branded, certified components — no generics.
Ongoing Support
We don't disappear after installation.
Not Sure What You Need?
Tell us about your business and we'll recommend the right solution. Free assessment, no obligation.
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