Cloud PBX & Switchboard
01
Enterprise Cloud Hosted PABX
Eliminate costly physical PBX hardware. Unlimited extensions, dynamic call queues, custom IVRs, and web-based portal management.
Explore solutionUnified Business Communications
CLOUD TELEPHONY
THAT STAYS UP.
Connect remote branches over one phone system, and cut the cost of calls between them. Backspace VoIP and Cloud PABX.
Telephony Capabilities
04 tiles
Engineered for Flawless Voice Reliability.
Modernize your business communications with enterprise SIP trunks, cloud switchboards, and multi-device mobility.
Executive Hardware
02
Grandstream & Yealink Handsets
HD voice desktop IP phones, wireless DECT cordless handsets, and conference room speakerphones with PoE support.
Explore solutionCarrier Interconnect
03
Uganda & International SIP Trunks
Local Kampala telephone number ranges, number porting, and cost-effective outbound calling routes with automatic failover.
Explore solutionHybrid Workforce
04
Mobile App & Softphone Extensions
Answer office calls anywhere on iOS, Android, macOS, or Windows with crystal-clear encryption and zero roaming charges.
Explore solutionCertified performance
Tested on handover
The Metrics That Matter
Real-time call performance backed by low-latency routing.
01
Lower
Call Costs
SIP trunks replace per-minute landline billing.
02
HD Voice
Opus & G.722 Audio
Studio-grade call fidelity with background noise suppression.
03
Multi-Route
SIP Redundancy
Calls fail over between carrier routes instead of dropping.
04
< 50ms
QoS Voice Latency
Priority packet tagging over dedicated LAN VLANs.
Perspective SelectorCommercial & ROI
Choose your perspective
Engineered for the Boardroom and the Server Room.
Choose your role to review how this infrastructure aligns with your business goals:
Commercial & Executive Value
Cut Monthly Phone Bills by 60% with Unified Cloud Communications
Replace expensive legacy copper phone lines with modern SIP trunks, auto-attendants, and mobile extensions for your entire workforce.
0160%+
Slash Inter-Branch Call Costs to UGX 0
Calls between your head office, branches, and remote staff travel over data at zero per-minute charge.
Target: Average Telecom Cost Reduction
0224/7
Never Miss a High-Value Client Lead
Smart IVR auto-attendants and hunt groups route callers directly to mobile extensions even when staff are out of office.
Target: Call Routing & Lead Capture
03100%
Call Recording & Quality Oversight
Recorded customer service interactions ensure compliance, resolve disputes, and maintain professional standards.
Target: Encrypted Call Audio Archives
04Predictable
Single Monthly Consolidated Bill
Transparent flat-rate SIP trunking replaces confusing bundles and unpredictable scratch-card expenses.
Target: Monthly Operational Expense
What You Receive With Every Backspace Deployment:
Telco Telecom Cost-Audit & Savings Report
IVR Call Routing Flowchart & Script
Executive Mobile Softphone Setup
Staff User Training & SLA Support
URA EFRIS Compliant · NITA-U Guidelines Aligned · 3-Year Hardware Warranty
Zero Hardware Footprint
Specified, installed, proven
Zero Hardware Footprint
FIG. 01
Zero Hardware Footprint
Hosted Cloud PABX & Multi-Branch Intercom
Connect your Kampala headquarters, regional branches, and remote staff into a single phone system. Transfer calls across offices for free, set up intelligent auto-attendants (IVR), and monitor call volumes with live analytics.
- Free inter-branch calls across all your business locations
- Interactive Voice Response (IVR) with multilingual greeting trees
- Automatic call recording with encrypted cloud storage for compliance
- Dedicated mobile and desktop apps for remote employees
Clarity & Answers
FAQ
Frequently Asked Questions
You May Not Need
Not every business needs an on-premise PBX server. If you have a small to medium team, hosted cloud VoIP is much more cost-effective and zero maintenance.
Backspace Insight
Your phone system is only as good as your local network QoS. We prioritize voice packets so large file downloads never disrupt ongoing calls.
Our approach08 steps
We Don't Just Supply Equipment
The equipment list comes last. We assess coverage, density, load and your existing network first — then specify what the environment actually needs. From there we deploy, test and support it.
01
Assess
We audit your current environment, risks, and requirements.
02
Design
We engineer a solution architecture tailored to your needs.
03
Supply
We source and deliver the right hardware and software.
04
Install
Our engineers deploy the system with minimal disruption.
05
Configure
We optimize settings, policies, and integrations.
06
Integrate
We connect everything to work as one unified system.
07
Test
Every link, camera, and failover is proven before handover. You get the results.
08
Support
Ongoing maintenance, monitoring, and local helpdesk.
Turnkey Budget PackagesFixed scope, quote on request
No hidden fees
Turnkey budget packages.
Pre-engineered scopes. Deploy faster, with Backspace engineering from assess to support.
Startup / Small Office
10-25 Users
Request Quote
- Structured cabling & Wi-Fi coverage
- Core switching & VLANs
- Basic CCTV & access
- UPS backup
- 30-day support
Corporate Head Office
25-100 Users
Request Quote
- Fiber backbone & Cat6a cabling
- Enterprise Wi-Fi 7
- VoIP PABX
- NVR CCTV & biometric
- UPS + solar ready
- 60-day support
Hospitality & Multi-Site
Custom Sizing
Request Quote
- Multi-site MPLS / SD-WAN
- Guest & staff Wi-Fi
- CCTV & access control
- POS & PMS integration
- Power resilience
- Ongoing managed support
Backspace Triple Guarantee
Engineering you can trust. Performance you can prove.
2-Hour Dispatch
Engineer dispatched within 2 hours for critical sites in Kampala, Wakiso, Entebbe and Jinja.
Cable Pass Certificate
Every cable link tested and certified to standard. You receive the report at handover.
No-Questions Hardware Replacement
Defective hardware replaced fast, no paperwork delays.
Briefcase Contractor Antidote
Site autopsy
Before & After Backspace
Left: the contractor spaghetti you inherit. Right: the Backspace standard we deliver and maintain.
Before
- Spaghetti cabling, unlabeled and untraceable
- Mixed vendors, no standard, warranty gaps
- Ad-hoc Wi-Fi with dead zones and collisions
- No test reports — installations by the cheapest bidder
- Finger-pointing between suppliers when things fail
After
- Backspace standard: labelled, tested, certified cabling
- Single vendor accountability, documented as-built drawings
- Predictable coverage with heatmaps and VLAN isolation
- Full test reports, certification and handover pack
- One number, one SLA, engineered to scale
Book Site Assessment
Free on-site audit · Certification test report · Engineering plan with costs
Ready to Upgrade Your Phone System?
Get a customized quote and free SIP trunking demo for your business.
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