Support
We're Here to Help
Already a Backspace client? Need help with your IT infrastructure? Reach out through any of the channels below and we'll get you sorted.
Get in Touch
Choose the support channel that works best for you.
Call Us
Speak directly with our support team during business hours.
Mon–Fri, 8:30 AM – 5:30 PM
+256 786 394 913Send us a message on WhatsApp for quick responses.
Mon–Sat, 8:00 AM – 6:00 PM
Chat on WhatsAppSupport Hours
Standard Support
Monday – Friday: 8:30 AM – 5:30 PM (EAT)
Emergency Support
Available 24/7 for clients with active support agreements. Call us for critical issues.
On-Site Support
We provide on-site technical support across Kampala, Entebbe, and surrounding areas for hands-on issues.
What We Support
- ✓Structured cabling systems (Cat5e, Cat6, Cat6a)
- ✓Fiber optic networks and splicing
- ✓CCTV and biometric access control
- ✓POS systems and payment integration
- ✓Cloud infrastructure and migration
- ✓Server room setup and maintenance
- ✓Network design and troubleshooting
- ✓Hardware repair and replacement
Not a Client Yet?
Let's discuss your IT infrastructure needs. We offer free assessments for new projects.