Managed IT Services
Stop Waiting for Your IT
Infrastructure to Break.
Secure 99.9% network uptime, proactive hardware health monitoring, and guaranteed response timelines with a Backspace Managed Infrastructure Contract.
The Problem with Reactive IT
“Most companies in Uganda only call an IT technician when their network completely crashes. By then, you are already losing money, productivity, and client trust.”
Our managed contracts prevent failures before they happen — with proactive monitoring, scheduled audits, and guaranteed response times that keep your business running at 99.9% uptime.
Managed IT Infrastructure Maintenance
Choose Your SLA Package
Three clearly tiered service level agreements designed to match your business size and criticality requirements.
SME Basic
Core Guard
Up to 25 Users
Perfect for small, growing offices. Monthly remote firewall health audits, basic camera storage verification, and quarterly physical UPS battery integrity inspections.
- Monthly remote network health audits
- Basic firewall & camera data logs
- Quarterly UPS battery testing
- Next business day support response
Enterprise Preferred
BizGrowth
25 to 100 Users
Tailored for mid-sized corporate offices. Weekly remote network optimization checks, bi-monthly physical cable and rack inspections, and a guaranteed 4-hour on-site response window for critical issues.
- Weekly network optimization audits
- Advanced malware endpoint security
- Bi-monthly physical cable inspections
- Within 4 hours on-site + remote support
Premium Enterprise
Infrastructure Pro
100+ Users / Enterprise
Built for hotels, campuses, and financial institutions. 24/7 continuous network monitoring, predictive downtime audits, monthly biometric database optimization, and a 1-hour guaranteed on-site technical engineer dispatch SLA.
- 24/7 continuous live monitoring
- Fully managed biometrics & active firewalls
- Monthly predictive downtime audits
- Within 1 hour guaranteed on-site tech
Free Assessment
Request a Comprehensive System Health Assessment
Fill out this quick form, and a Backspace systems engineer will visit your Kampala facility to run a diagnostic on your current infrastructure health.
Questions About Our SLAs?
Talk to a Backspace engineer about your specific infrastructure needs. Free consultation, no obligation.