Technology Infrastructure for Offices & Corporatein Uganda
Reliable networks, secure endpoints, unified communications, and data protection — engineered for modern workplaces by Backspace Business Solutions.
Infrastructure Challenges Offices Face
Unreliable Office WiFi & Dead Zones
Staff can't work from meeting rooms, breakout areas, or reception. Video calls drop, file transfers stall, and guest WiFi exposes the corporate network.
Server & Data Backup Gaps
Critical business data lives on local drives or single servers with no off-site backup. Ransomware, hardware failure, or accidental deletion means permanent data loss.
Physical Security Blind Spots
Reception, server rooms, parking, and after-hours access lack proper surveillance. No audit trail for visitors, tailgating, or unauthorized entry.
Fragmented Communications
Landlines, mobile phones, WhatsApp, and email create silos. No call recording, no centralized directory, no integration with CRM or helpdesk systems.
Power Instability Damaging Equipment
Uganda's grid fluctuations kill servers, switches, and workstations. No UPS runtime means abrupt shutdowns, corrupted databases, and lost productivity.
Endpoint Security & Compliance
Laptops leave the office unprotected. No disk encryption, no patch management, no visibility into threats. Regulatory audits (NITA-U, sector regulators) expose gaps.
Every Office System — Risks & Solutions
| Office System | Risk | Backspace Solution |
|---|---|---|
| Office WiFi & Wired Network | Dead zones, guest access risks, bandwidth hogging, no segmentation | Enterprise APs (Ubiquiti/MikroTik), VLANs, captive portal, QoS for VoIP/video, 24/7 monitoring |
| Server Room / On-Premise Infrastructure | Single point of failure, no backup, overheating, power vulnerability | Rack servers, Synology NAS (3-2-1 backup), UPS + environmental monitoring, structured cabling |
| Workstations & Laptops | Malware, ransomware, data theft, unpatched OS, lost devices | ESET endpoint protection, full-disk encryption, patch management, MDM for remote devices |
| VoIP / PABX Communications | Missed calls, no call recording, mobile dependency, high call costs | Grandstream UCM IP-PBX, IP phones, call recording, mobile app, SIP trunking |
| CCTV & Access Control | Blind spots, failed recordings, no visitor log, tailgating | Hikvision/Dahua IP cameras, NVR with RAID, biometric/door access, visitor management |
| Internet & Connectivity | Single ISP = total outage, no failover, slow speeds, no SLA | Dual-WAN (fiber + 4G/5G), SD-WAN failover, load balancing, ISP management |
| Cloud & Email (Microsoft 365 / Google) | Phishing, account takeover, data leakage, no retention policy | ESET Cloud/Email security, MFA enforcement, DLP rules, backup & retention |
| Print & Document Management | Unsecured printing, waste, no audit trail, driver issues | Secure print release, print quotas, centralized driver management, cost tracking |
Complete Infrastructure Solutions
Enterprise Office Networking
Designed for modern workplaces — high-density WiFi 6/6E, wired backbone, VLAN segmentation (staff, guest, IoT, servers), QoS for voice/video, centralized cloud management.
- WiFi 6/6E APs for high-density meeting rooms
- Guest network with captive portal & time limits
- VLANs: staff, guest, servers, IoT, VoIP
- QoS prioritization for Teams/Zoom/VoIP
- MikroTik/Ubiquiti — single-pane management
- Proactive monitoring with SLA alerting
Server Room & Data Protection
Rack-mounted infrastructure with automated backup, environmental monitoring, and power protection. 3-2-1 backup strategy (local NAS + off-site + cloud).
- Synology NAS: hourly snapshots, replication
- Off-site backup to cloud (Wasabi/AWS/S3)
- Online UPS (1-4 hour runtime) + generator ATS
- Temp/humidity/water leak sensors with alerts
- Cable management, labeling, as-built docs
- Quarterly DR test & restore verification
Endpoint Security & Management
ESET-powered protection for every device — desktops, laptops, servers. Encryption, patching, web filtering, and centralized visibility. Deployed & managed by Backspace.
- ESET PROTECT Complete: endpoint + server + mail
- Full-disk encryption (BitLocker/FileVault mgmt)
- Automated patch management (OS + 3rd party)
- Web filtering, device control, application control
- Ransomware rollback — instant file recovery
- Monthly security reports & compliance evidence
Unified Communications (VoIP/PABX)
Grandstream UCM IP-PBX replaces analog lines. Extension dialing, call queues, recording, IVR, mobile app, CRM integration. Lower costs, professional features.
- Auto-attendant / IVR for professional greeting
- Call queues for support/sales teams
- Call recording (compliance & training)
- Mobile app — office extension on smartphone
- CRM integration (click-to-dial, call logging)
- SIP trunking — 40-60% lower call costs
Physical Security & Access Control
IP cameras, NVRs, biometric/door access, visitor management. Complete audit trail of who entered where and when. Remote viewing for management.
- 4K cameras: reception, server room, parking, perimeter
- AI analytics: facial recognition, ANPR, loitering
- Biometric / RFID door access with time schedules
- Visitor management: pre-registration, badge printing
- Secure mobile app for live/playback viewing
- Integration with alarm & fire systems
Managed IT Support & Helpdesk
Your outsourced IT department. 24/7 monitoring, remote helpdesk, on-site SLA response, vendor management, technology planning. Fixed monthly cost, predictable budget.
- Remote support: phone, email, chat, remote desktop
- On-site response: 4hr / 8hr / next business day
- Patch Tuesday management, vendor warranty tracking
- Quarterly business reviews & technology roadmap
- Asset inventory, license compliance, lifecycle mgmt
- vCIO services for strategic IT alignment
Ready to Modernize Your Office IT?
Get a free assessment — we'll evaluate your network, security, communications, and backup systems.
Frequently Asked Questions
Can you support a hybrid/remote workforce?
Yes. We deploy ESET with cloud management, VPN access, MDM for company laptops, and secure remote desktop solutions. Staff get the same protection and access whether in office, at home, or traveling.
Do you handle Microsoft 365 / Google Workspace administration?
We manage tenant administration: user provisioning, security policies (MFA, conditional access), data loss prevention, email security (ESET Mail Security), backup & retention, and license optimization. We don't resell licenses but we manage the environment.
What's your response time for critical issues?
Our Managed IT SLA tiers: Critical (production down) — 4 hour on-site response; High (degraded performance) — 8 hour; Normal — next business day. Remote support starts within 30 minutes during business hours. 24/7 monitoring alerts us before you notice.
Can you work with our existing ISP and vendors?
Yes. We manage ISP relationships (Airtel, MTN, Liquid, Roke, etc.) — ordering, troubleshooting, escalation, renewal. We also coordinate with your software vendors (ERP, CRM, accounting) for integration requirements and support escalation.
How do you handle data backup for cloud apps (M365, QuickBooks Online, etc.)?
Cloud platforms don't back up your data — they provide redundancy, not point-in-time recovery. We deploy third-party backup (Synology C2, Veeam, or native APIs) for M365, Google Workspace, and supported SaaS apps. Daily snapshots, granular restore, 1-7 year retention.
What certifications and standards do you follow?
Our installations follow TIA/EIA-568 (structured cabling), ISO 27001 principles (security), NIST CSF (cybersecurity), and manufacturer certifications (Ubiquiti, MikroTik, Hikvision, Dahua, Grandstream, Synology, ESET). We provide as-built documentation and test reports (Fluke for copper/fiber).
Do you offer fixed-price contracts or time & materials?
Both. Managed IT is fixed monthly per user/device. Projects (network rollout, server room, CCTV) are fixed-price with defined scope. Ad-hoc support is time & materials. We're transparent — no surprise invoices.