What IT Infrastructure Services Does Backspace Offer?

Backspace Business Solutions is Uganda's leading IT infrastructure company, providing comprehensive technology solutions for businesses across Kampala and Uganda. From structured cabling to cloud computing, we deliver end-to-end IT infrastructure services that help businesses operate more efficiently, securely, and reliably.

This guide covers all the services we offer and how they can benefit your business, whether you are a small startup or a large enterprise with multiple locations.

Structured Cabling Services

Cat5e, Cat6, and Cat6a Cabling

Professional network cabling for all speed requirements:

• Cat5e cabling for standard networking needs up to 1 Gbps
• Cat6 cabling for high-performance networking up to 10 Gbps
• Cat6a cabling for enterprise environments requiring maximum performance
• Patch panel installation for organized, manageable connections
• Cable management and labeling for professional organization

Fiber Optic Cabling

High-speed connectivity for backbone and access connections:

• Single-mode fiber for long-distance, high-bandwidth applications
• Multi-mode fiber for shorter-distance, high-speed connections
• Fiber splicing and termination for reliable, low-loss connections
• FTTH and FTTB deployment for building and campus solutions
• OTDR testing and certification to verify fiber performance

Testing and Certification

We verify every installation meets performance standards:

• Fluke DSX-8000 testing using industry-standard equipment
• Performance certification confirming cabling meets specifications
• Documentation including test results and as-built drawings
• Warranty coverage on all installation workmanship

CCTV and Security Services

IP Camera Installation

High-resolution surveillance for premises protection:

• IP camera supply and installation from leading brands like Hikvision, Dahua, and Axis
• Camera placement optimization for maximum coverage and effectiveness
• Network configuration for reliable video transmission
• Recording setup with NVR and DVR configuration

NVR and DVR Setup

Reliable video storage and playback:

• NVR deployment for IP camera systems with high storage capacity
• DVR setup for analog camera systems where appropriate
• Storage optimization to maximize recording duration
• Remote access configuration for mobile and web viewing

Biometric Access Control

Advanced security for premises protection:

• Fingerprint access control for secure entry management
• Facial recognition systems for contactless, hygienic access
• Card-based access control for convenient, scalable solutions
• Integration with CCTV for comprehensive security coverage
• Remote management for multi-location access control

Remote Monitoring

View your premises from anywhere in the world:

• Mobile app setup for iPhone and Android devices
• Web portal configuration for desktop viewing
• Motion detection and alerts for proactive security
• Cloud storage for video backup and compliance

Fiber Optics Services

Installation

Professional fiber deployment for high-speed connectivity:

• Outdoor fiber installation for campus and building connections
• Indoor fiber installation for backbone and horizontal cabling
• Fiber to the home (FTTH) for residential and commercial buildings
• Fiber to the building (FTTB) for multi-tenant environments

Splicing and Termination

Expert fiber workmanship for reliable connections:

• Fusion splicing for lowest-loss, highest-reliability connections
• Mechanical splicing for quick, cost-effective joins
• Fiber termination for connector installation
• Patch cord fabrication for custom lengths and configurations

Testing and Maintenance

Ensuring fiber performance and reliability:

• OTDR testing to verify fiber performance and identify issues
• Power meter testing to measure signal strength and loss
• Visual fault location to identify breaks and bends
• Preventive maintenance to keep fiber infrastructure performing optimally

Cloud Computing Services

Cloud Migration

Moving your business to the cloud smoothly:

• Assessment and planning to determine the right cloud strategy
• Migration execution with minimal disruption to operations
• Data transfer with security and integrity verification
• Post-migration optimization to ensure performance and cost efficiency

Hybrid Cloud Solutions

Combining on-premises and cloud resources:

• Architecture design for optimal hybrid cloud deployment
• Integration setup connecting on-premises and cloud systems
• Security configuration ensuring consistent protection across environments
• Management tools for unified hybrid cloud oversight

Data Backup and Recovery

Protecting your critical business data:

• Automated backup scheduling for continuous data protection
• Encrypted storage for security and compliance
• Recovery testing to verify backup integrity
• Disaster recovery planning for business continuity

Cloud Security

Ensuring your cloud environment is secure:

• Security auditing to identify vulnerabilities
• Compliance verification meeting regulatory requirements
• Access control implementing least-privilege principles
• Monitoring and alerting for proactive threat detection

Managed IT Services

24/7 Network Monitoring

Round-the-clock oversight of your IT infrastructure:

• Real-time monitoring detecting issues before they cause downtime
• Performance tracking ensuring optimal network operation
• Alert management with automatic escalation for critical issues
• Reporting providing visibility into network health and performance

Preventive Maintenance

Catching issues before they become problems:

• Regular system checks identifying potential issues early
• Software updates keeping systems current and secure
• Hardware inspections ensuring equipment is operating optimally
• Performance optimization maintaining peak efficiency

Helpdesk Support

Responsive assistance when you need it:

• Phone support for immediate assistance
• Email support for non-urgent issues and documentation
• Remote assistance for quick resolution of software and configuration issues
• On-site support for hardware problems requiring physical intervention

Strategic IT Planning

Aligning technology with your business goals:

• Technology assessments evaluating current infrastructure and identifying improvements
• Roadmap development creating a plan for technology evolution
• Budget planning establishing realistic investment parameters
• Vendor management coordinating with technology partners

POS System Services

Hardware Supply and Installation

Complete POS solutions for retail and hospitality:

• Terminal supply and setup including monitors, keyboards, and peripherals
• Receipt printer installation for transaction documentation
• Barcode scanner setup for inventory management
• Cash drawer integration for cash handling

Software Configuration

Setting up your POS software for optimal performance:

• Ezee Optimus configuration for hospitality businesses
• SambaPOS setup for restaurants and cafes
• Custom configuration tailored to your specific business needs
• Integration setup connecting POS with accounting and inventory systems

Payment Integration

Supporting all payment methods:

• Mobile money integration for MTN Mobile Money and Airtel Money
• Card payment setup for Visa, Mastercard, and local cards
• Cash management with drawer reconciliation and reporting
• Online payment integration for e-commerce and delivery services

Multi-Branch Management

Centralized control for multiple locations:

• Central management system for oversight across all branches
• Real-time reporting providing visibility into sales and inventory
• Inventory synchronization keeping stock levels accurate
• Performance analytics for data-driven decision making

Pricing Overview

Structured Cabling

• Cat5e cabling: From UGX 25,000 per point
• Cat6 cabling: From UGX 35,000 per point
• Cat6a cabling: From UGX 50,000 per point
• Fiber optic installation: Custom pricing based on requirements

CCTV and Security

• IP camera systems: From UGX 2,500,000 for small businesses
• Biometric access control: From UGX 3,500,000 for single-door systems
• Complete security systems: Custom pricing based on requirements

Cloud Services

• Cloud migration: Custom pricing based on scope and complexity
• Managed cloud services: From UGX 500,000 per month
• Data backup: From UGX 200,000 per month

Managed IT Services

• Basic support package: From UGX 300,000 per month
• Standard support package: From UGX 750,000 per month
• Premium support package: From UGX 1,500,000 per month

Note: All prices are indicative and subject to project-specific requirements. Contact us for a detailed quote.

Service Level Agreements

Response Times

• Critical issues affecting operations: 4-hour response time
• Non-critical issues requiring attention: 24-hour response time
• Routine requests for information or assistance: 48-hour response time

Uptime Guarantees

• 99.9% uptime for managed services
• Preventive maintenance to minimize unplanned downtime
• Redundancy planning for critical systems

Warranty Coverage

• 5-year warranty on all installation workmanship
• Manufacturer warranties on all hardware and materials
• Performance guarantee ensuring systems meet specified standards

Getting Started

Ready to transform your IT infrastructure? Contact Backspace Business Solutions for a free consultation:

• Phone: +256 786 394 913
• Email: info@backspace.ug
• Website: backspace.ug
• Location: Nakawa Akamwesi, Kampala, Uganda

Backspace Business Solutions provides IT infrastructure services for businesses in Uganda.